Last updated: 21 October 2026

Where we deliver

Physical-item delivery is currently offered only to destinations and methods available at checkout. The store is configured for Nigerian delivery, including an Asaba local-delivery zone. If checkout cannot calculate a method for your address, contact us before placing the order.

Delivery charges

The applicable delivery charge is shown at checkout before an order is submitted. Charges may vary by destination, order and available delivery method. We will not add an undisclosed delivery charge after checkout without your agreement.

Processing and delivery estimates

Orders paid by bank transfer enter processing after payment is confirmed. Cash-on-delivery orders are prepared after order review. Any delivery date or timeframe we provide is an estimate unless expressly confirmed as guaranteed. We will communicate material delays when we become aware of them.

Address and receipt

Please provide a complete, accurate delivery address and reachable telephone number. Additional delivery costs caused by an incorrect or incomplete address may be charged only after we explain and agree them with you. Please inspect physical items on arrival and report damage, defects or a wrong item promptly.

Downloadable products

Downloadable items do not require physical shipping. Access is supplied electronically after the order and applicable payment checks are complete. If access fails, contact support with the order number rather than placing a duplicate order.

Risk and unavailable destinations

Responsibility for a physical item passes in accordance with applicable law and the agreed delivery arrangement. If we cannot fulfil an accepted order to the stated destination, we will contact you to arrange an alternative or an appropriate refund.

Contact us

Questions about this policy can be sent to support@ecccgef.com, or addressed to ECCCGEF, No. 1 Chukwurah Close, Off Old Anwai Road, Asaba, Delta State, Nigeria. Telephone: +234 803 431 0562.